S.T.A.T.E. - Acronym for OS Success

Mitch and Kirsten talk about the importance of using the Contractor Coordinator to help aid in the selection of your next IC.

Mitch and Maghan talk about the importance of running towards conflict and not being afraid of it. 

Mitch and Maghan go through the power of a great client relationship, to avoid term letters. 

Mitch dives into how to respond to and answer customers questions regarding FMP Charge, and Price Increases

It's survey week! Mitch and Chad are going through how do respond to negative VOC and follow up with clients.

Mitch and Chad go through how to handle clients that are cancelling services due to budget or finding a lower price.

Mitch, Tyler and Kirsten go step by step through the sales / ops handoff process. What to expect from all departments - sales/ops/admin! 

In this episode Mitch and Kirsten extensively discuss the power of using the administrative team for support, as well as outside resources to speed up your day! 

Mitch and Mark Camp discuss how star accounts can become worn out at times and how to stay sharp instead of going through the motions. 

Mitch and Mark Camp discuss the Night Manager Execution side of bigger complaints/requests discussed in the former episode that was more FSM driven! 

In this episode Mitch and Chad discuss the process and expectations when you get a new point of contact at a building. 

In this episode Mitch and Chad break down how to think critically about any information that a contractor provides to you. Whether it be a quote for services, or feedback about something that happened at a property the previous evening.